Frequently Asked Questions

1 What does my child do when they need help?
2 How do I log in to Canvas?
3 What is my default password for Canvas and Google?
4 How do I contact my teacher?
5 How do I obtain a Chromebook, Garmin, or other school-issued supplies?
6 How do I change the classes I’m registered for?
7 Why am I seeing access issues or needing to request access on Google documents?
8 How can I add a child to or make a change to my Parent Observer account?
9 My question wasn’t on this list, what should I do?

What does my child do when they need help?

Launch students should contact their teachers with course content-related questions. Tech support is provided by the Launch office Monday to Friday, 7:00 am - 5:00 pm. Students can call 417-523-0417 , email support@launchvirtuallearning.com, or open a chat by clicking the tech support bubble in Canvas.

How do I log in to Canvas?

Navigate to https://launch.instructure.com, then use your ID# (6-digit number) and default password located in your enrollment report.

What is my default password for Canvas and Google?

The default password will be different depending on what grade level you fall into. Please see the default formats below based on your current grade level.

Grades 3-12 Password
For the password, make sure you following this format:
Lower case initials, 8-digit date of birth, followed by an exclamation point.

Elementary (K-2) Password
For the password, make sure you following this format:
Lower case initials followed by the student ID number.

How do I contact my teacher?

Your teachers e-mail is listed on the teacher card at the bottom of the home page of your course.

The best way to get in contact with your teacher is to send a Canvas inbox message. Click the Inbox button from the Canvas menu.

Click the Compose new message button at the top.

Choose your course [1], select the contact book to the right of the To field [2], then select your teacher [3].

How do I obtain a Chromebook, Garmin, or other school-issued supplies?

Launch will automatically send course supplies to you or your school, depending on how you are enrolled with Launch. Contact the Launch office at supplies@launchvirtuallearning.com or (417) 523- 0417 for more information.

How do I change the classes I’m registered for?

Contact enroll@launchvirtualllearning.com for more assistance.

Why am I seeing access issues or needing to request access on Google documents?

You may not be logged in to your Launch Google account (ID#@sps.org). To be able to access everything in your online class, you need to log in to both your online course and your Google Drive account. To log in to Google Drive, you will use your @sps.org name as your username; your password will be the same default password that you use to log in to your online course.

How can I add a child to or make a change to my Parent Observer account?

Please email enroll@launchvirtuallearning.com if you need help gaining access to your observer account or need to make a modification to your observer account such as adding an additional child or changing the associated e-mail address.

My question wasn’t on this list, what should I do?

Check out our Parent FAQs or give us a call at (417) 523- 0417 Monday through Friday, 7:00 am to 5:00 pm.